{"id":2914,"date":"2020-09-17T12:44:58","date_gmt":"2020-09-17T16:44:58","guid":{"rendered":"https:\/\/blog.flypaper.com\/?page_id=2914"},"modified":"2024-11-20T20:16:36","modified_gmt":"2024-11-21T01:16:36","slug":"support","status":"publish","type":"page","link":"https:\/\/flypaper.com\/fr\/page-daccueil\/support\/","title":{"rendered":"Soutien"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#00263a” custom_margin=”0px||0px||false|false” custom_padding=”19px||116px|||” bottom_divider_style=”curve” bottom_divider_color=”#ffffff” bottom_divider_height=”36px” border_style_all=”groove” border_width_top=”4px” border_color_top=”#e6540f” border_style_top=”none” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ min_height=”220px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_blurb title=” FlyPaper support” image=”https:\/\/flypaper.com\/wp-content\/uploads\/2021\/01\/Asset-14622.png” image_icon_width=”20%” _builder_version=”4.25.0″ header_level=”h1″ header_font=”Lato|900|||||||” header_text_color=”#ffffff” header_font_size=”64px” body_font=”Roboto|300|||||||” body_text_color=”#ffffff” body_font_size=”18px” body_line_height=”1.4em” text_orientation=”center” background_layout=”dark” custom_padding=”6px|||||” animation_style=”slide” animation_intensity_slide=”5%” header_font_size_tablet=”50px” header_font_size_phone=”38px” header_font_size_last_edited=”on|phone” image_max_width=”20%” global_colors_info=”{}”]<\/p>\n

Search our support articles for answers and browse the FlyPaper resources below<\/p>\n

[\/et_pb_blurb][et_pb_search exclude_pages=”off” include_categories=”32,3,33,2,6,4,31,1,121,52″ show_button=”off” placeholder=”Search” button_color=”rgba(0,0,0,0)” placeholder_color=”rgba(0,38,58,0.39)” _builder_version=”4.22.0″ _module_preset=”default” form_field_background_color=”#f1f3f4″ form_field_text_color=”#00263a” form_field_focus_background_color=”#ffffff” form_field_focus_text_color=”#00263a” button_font=”|900|||||||” button_text_color=”#00263A” button_font_size=”18px” button_line_height=”0em” form_field_font=”|800|||||||” form_field_font_size=”18px” width=”60%” width_tablet=”85%” width_phone=”100%” width_last_edited=”on|phone” module_alignment=”center” custom_padding=”0.715em||0.715em|1.2em|false|false” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”7%” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” border_color_all=”rgba(255,255,255,0.43)” global_module=”2919″ saved_tabs=”all” global_colors_info=”{}” button_font_size__hover_enabled=”off|desktop” button_font_size__hover=”23px” box_shadow_color__hover_enabled=”off|hover” box_shadow_color__hover=”#6d6d6d”][\/et_pb_search][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”||53px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” link_font=”|800||on|on|||#00263A|” header_font=”|800|||||||” header_font_size=”64px” header_2_font=”|800|||||||” header_2_font_size=”35px” header_3_font=”|800|||||||” header_3_font_size=”26px” animation_style=”slide” animation_intensity_slide=”5%” header_font_size_tablet=”50px” header_font_size_phone=”38px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FAQ’s<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#00263a” open_toggle_background_color=”#ffffff” closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#00263a” icon_color=”#f3a712″ use_icon_font_size=”on” icon_font_size=”23px” _builder_version=”4.25.0″ _module_preset=”default” toggle_text_color=”#ffffff” toggle_level=”h4″ toggle_font=”|800|||||||” toggle_font_size=”22px” closed_toggle_font=”|800|||||||” body_font=”|300|||||||” body_font_size=”18px” body_link_font=”|800||on|on|||#00263A|” body_link_text_color=”#00263A” body_link_font_size=”18px” body_link_line_height=”1.4em” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”7%” hover_transition_duration=”55ms” hover_transition_speed_curve=”ease-in” custom_css_toggle=”transition: 0.4s;” border_radii=”on|30px|30px|30px|30px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_blur=”26px” box_shadow_color=”rgba(0,0,0,0.09)” global_colors_info=”{}”][et_pb_accordion_item title=”Sherlock download links” open=”on” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Install the Sherlock version that matches the Navisworks version\u00a0year that you are using.<\/span><\/p>\n

<\/span><\/p>\n

Sherlock download links<\/a><\/p>\n

<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I install Sherlock?” _builder_version=”4.25.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]Installing Sherlock only takes a few clicks which we’ve outlined in an article you can read with the link below.<\/p>\n

Read more<\/a>[\/et_pb_accordion_item][et_pb_accordion_item title=”Privacy and Cookie Policies – Legal” _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Click the like below to see all our policy docs.<\/p>\n

Read more<\/a><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.24.1″ _module_preset=”default” header_3_font=”|800|||||||” header_3_font_size=”35px” global_colors_info=”{}”]<\/p>\n

FlyPaper Services Status Monitor<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”http:\/\/status.flypaper.com” button_text=”Status Page” _builder_version=”4.24.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” background_color=”#00263a” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ _module_preset=”default” link_font=”|800||on|on|||#00263A|” header_font=”|800|||||||” header_text_color=”#FFFFFF” header_font_size=”64px” header_2_font=”|800|||||||” header_2_text_color=”#FFFFFF” header_2_font_size=”35px” header_3_font=”|800|||||||” header_3_font_size=”26px” animation_style=”slide” animation_intensity_slide=”5%” header_font_size_tablet=”50px” header_font_size_phone=”38px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

Have a support question?<\/h2>\n

[\/et_pb_text][et_pb_button button_text=”Contact support” module_class=”popmake-5468″ _builder_version=”4.16″ _module_preset=”default” button_text_color=”#000000″ button_bg_color=”#FFFFFF” button_border_color=”rgba(0,0,0,0)” button_letter_spacing=”1px” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_margin=”39px|auto||auto||” custom_padding=”||14px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.0″ _module_preset=”default” link_font=”|800||on|on|||#00263A|” header_font=”|800|||||||” header_font_size=”64px” header_2_font=”|800|||||||” header_2_font_size=”35px” header_3_font=”|800|||||||” header_3_font_size=”26px” animation_style=”slide” animation_intensity_slide=”5%” header_font_size_tablet=”50px” header_font_size_phone=”38px” header_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n

FlyPaper support articles<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_blog posts_number=”6″ include_categories=”45″ excerpt_length=”50″ _builder_version=”4.16″ header_level=”h4″ header_font_size=”22px” body_font_size=”18px” read_more_font=”|800||on|on|||#00263A|” read_more_font_size=”18px” pagination_font=”|700|||||||” border_radii=”on|26px|26px|26px|26px” locked=”off” global_colors_info=”{}” box_shadow_color__hover=”rgba(0,0,0,0.64)” box_shadow_color__hover_enabled=”off|desktop”][\/et_pb_blog][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Search our support articles for answers and browse the FlyPaper resources belowFAQ’sInstall the Sherlock version that matches the Navisworks version\u00a0year that you are using. Sherlock download links Installing Sherlock only takes a few clicks which we’ve outlined in an article you can read with the link below. Read moreClick the like below to see all […]<\/p>\n","protected":false},"author":6,"featured_media":14049,"parent":2546,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2914","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFlyPaper Support | have a question?<\/title>\n<meta name=\"description\" content=\"From step by step tutorials, to quick FAQ's to getting in touch with our support team, this is your one stop shop for understanding FlyPaper\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/flypaper.com\/fr\/page-daccueil\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FlyPaper Support | have a question?\" \/>\n<meta property=\"og:description\" content=\"From step by step tutorials, to quick FAQ's to getting in touch with our support team, this is your one stop shop for understanding FlyPaper\" \/>\n<meta property=\"og:url\" content=\"https:\/\/flypaper.com\/fr\/page-daccueil\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"FlyPaper\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/flypapertech\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-21T01:16:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/flypaper.com\/wp-content\/uploads\/2021\/09\/2Artboard-2_2123.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1418\" \/>\n\t<meta property=\"og:image:height\" content=\"924\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@FlyPaper_Tech\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/\",\"url\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/\",\"name\":\"FlyPaper Support | have a question?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/flypaper.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/flypaper.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/2Artboard-2_2123.png\",\"datePublished\":\"2020-09-17T16:44:58+00:00\",\"dateModified\":\"2024-11-21T01:16:36+00:00\",\"description\":\"From step by step tutorials, to quick FAQ's to getting in touch with our support team, this is your one stop shop for understanding FlyPaper\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/#primaryimage\",\"url\":\"https:\\\/\\\/flypaper.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/2Artboard-2_2123.png\",\"contentUrl\":\"https:\\\/\\\/flypaper.com\\\/wp-content\\\/uploads\\\/2021\\\/09\\\/2Artboard-2_2123.png\",\"width\":1418,\"height\":924,\"caption\":\"Support\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/flypaper.com\\\/home\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/flypaper.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Home\",\"item\":\"https:\\\/\\\/flypaper.com\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/flypaper.com\\\/#website\",\"url\":\"https:\\\/\\\/flypaper.com\\\/\",\"name\":\"FlyPaper\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/flypaper.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/flypaper.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/flypaper.com\\\/#organization\",\"name\":\"FlyPaper\",\"url\":\"https:\\\/\\\/flypaper.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/flypaper.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/flypaper.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/FlyPaper-technologies-logoFlyPaper-logo.png\",\"contentUrl\":\"https:\\\/\\\/flypaper.com\\\/wp-content\\\/uploads\\\/2022\\\/11\\\/FlyPaper-technologies-logoFlyPaper-logo.png\",\"width\":2888,\"height\":924,\"caption\":\"FlyPaper\"},\"image\":{\"@id\":\"https:\\\/\\\/flypaper.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/flypapertech\",\"https:\\\/\\\/x.com\\\/FlyPaper_Tech\",\"https:\\\/\\\/www.instagram.com\\\/flypaper_tech\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/flypaper-tech\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UC5kh3E_cEItMxVL75x8zD9g\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Prise en charge FlyPaper | avoir une question?","description":"Des didacticiels \u00e9tape par \u00e9tape, aux FAQ rapides pour entrer en contact avec notre \u00e9quipe d'assistance, c'est votre guichet unique pour comprendre FlyPaper","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/flypaper.com\/fr\/page-daccueil\/support\/","og_locale":"fr_FR","og_type":"article","og_title":"FlyPaper Support | have a question?","og_description":"From step by step tutorials, to quick FAQ's to getting in touch with our support team, this is your one stop shop for understanding FlyPaper","og_url":"https:\/\/flypaper.com\/fr\/page-daccueil\/support\/","og_site_name":"FlyPaper","article_publisher":"https:\/\/www.facebook.com\/flypapertech","article_modified_time":"2024-11-21T01:16:36+00:00","og_image":[{"width":1418,"height":924,"url":"https:\/\/flypaper.com\/wp-content\/uploads\/2021\/09\/2Artboard-2_2123.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@FlyPaper_Tech","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/flypaper.com\/home\/support\/","url":"https:\/\/flypaper.com\/home\/support\/","name":"Prise en charge FlyPaper | avoir une question?","isPartOf":{"@id":"https:\/\/flypaper.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/flypaper.com\/home\/support\/#primaryimage"},"image":{"@id":"https:\/\/flypaper.com\/home\/support\/#primaryimage"},"thumbnailUrl":"https:\/\/flypaper.com\/wp-content\/uploads\/2021\/09\/2Artboard-2_2123.png","datePublished":"2020-09-17T16:44:58+00:00","dateModified":"2024-11-21T01:16:36+00:00","description":"Des didacticiels \u00e9tape par \u00e9tape, aux FAQ rapides pour entrer en contact avec notre \u00e9quipe d'assistance, c'est votre guichet unique pour comprendre FlyPaper","breadcrumb":{"@id":"https:\/\/flypaper.com\/home\/support\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/flypaper.com\/home\/support\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/flypaper.com\/home\/support\/#primaryimage","url":"https:\/\/flypaper.com\/wp-content\/uploads\/2021\/09\/2Artboard-2_2123.png","contentUrl":"https:\/\/flypaper.com\/wp-content\/uploads\/2021\/09\/2Artboard-2_2123.png","width":1418,"height":924,"caption":"Support"},{"@type":"BreadcrumbList","@id":"https:\/\/flypaper.com\/home\/support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/flypaper.com\/"},{"@type":"ListItem","position":2,"name":"Home","item":"https:\/\/flypaper.com\/"},{"@type":"ListItem","position":3,"name":"Support"}]},{"@type":"WebSite","@id":"https:\/\/flypaper.com\/#website","url":"https:\/\/flypaper.com\/","name":"FlyPaper","description":"","publisher":{"@id":"https:\/\/flypaper.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/flypaper.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/flypaper.com\/#organization","name":"FlyPaper","url":"https:\/\/flypaper.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/flypaper.com\/#\/schema\/logo\/image\/","url":"https:\/\/flypaper.com\/wp-content\/uploads\/2022\/11\/FlyPaper-technologies-logoFlyPaper-logo.png","contentUrl":"https:\/\/flypaper.com\/wp-content\/uploads\/2022\/11\/FlyPaper-technologies-logoFlyPaper-logo.png","width":2888,"height":924,"caption":"FlyPaper"},"image":{"@id":"https:\/\/flypaper.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/flypapertech","https:\/\/x.com\/FlyPaper_Tech","https:\/\/www.instagram.com\/flypaper_tech\/","https:\/\/www.linkedin.com\/company\/flypaper-tech","https:\/\/www.youtube.com\/channel\/UC5kh3E_cEItMxVL75x8zD9g"]}]}},"_links":{"self":[{"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/pages\/2914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/comments?post=2914"}],"version-history":[{"count":7,"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/pages\/2914\/revisions"}],"predecessor-version":[{"id":43665,"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/pages\/2914\/revisions\/43665"}],"up":[{"embeddable":true,"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/pages\/2546"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/media\/14049"}],"wp:attachment":[{"href":"https:\/\/flypaper.com\/fr\/wp-json\/wp\/v2\/media?parent=2914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}